Holiday Shipping & Returns Information


Ordering & Payments

What's the status of my order?

You will receive an email as soon as your order ships (usually within 24-48 hours after placing your order).
If you do not receive a shipping confirmation, please check your spam or junk folder.

If you have an account, you may check on the status of your order by logging in to your account and selecting the "My Orders" tab.
Alternatively, you can track the progress of your order here by entering your order number and email address.

Can I change or cancel my order?

We aim to process and ship orders as quickly as possible.
As a result, we are unable to edit or cancel orders.
In any case, please email and we will do our best to assist you.

Why is an item(s) missing from my order?

We're sorry you have not received your complete order.
The item(s) may be out of stock.
Please email and provide your order number for best assistance.

Which forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay and Apple Pay.

When will I be charged?

We will perform an authorization once you place your order to confirm funds are available for your purchase.
We will collect the funds once your order ships.

Do you charge sales tax?

By law, we are required to collect sales tax on behalf of states where we have a physical presence.
Sales tax will be calculated during checkout and collected based on the shipping address.
We have stores in the following states: California, Connecticut, Florida, Georgia, New Jersey, New York, and Texas.

Why was there an error processing my order?

If you receive an error message after trying to place your order, please check the following:

Check for typos, misspellings, or extra spaces in your name, address, or zip code.
Make sure your billing name (including middle initial) and address match exactly what is on file with your bank.
Verify that your security code is correct.


Please click here for more information regarding Returns and Exchanges.

I signed up to receive 15% off my first purchase. Where is my code?

Welcome and thank you for signing up to our mailing list!
You will receive an email with a unique promo code within 5 - 10 minutes of signing up.
If you do not see an email from us, please check your spam or junk folder (or "Promotions" tab for Gmail users).

What items are excluded from promotions and discounts?

Our most popular items are not eligible for discounts due to high demand.
If an item in your cart is ineligible, the item will remain at full price.
If all of the items in your cart are ineligible, you will see a "Coupon Code is Not Valid" message.

Can I use more than one promo code on an order?

Only one promotional code may be used per order.

Do you honor price adjustments?

Current promotions are not valid on prior purchases. We apologize for the inconvenience.


30% off discount valid on the purchase of all sale items in Roller Rabbit stores and at from
May 21, 2019, 12:01am EST through May 28, 2019, 11:59pm EST. Excludes all full-priced merchandise.
Subject to stock and availability. Not valid on prior purchases or in combination with any other promotion,
discount code, coupon and/or offer. Not valid for cash or cash equivalent. Void where prohibited.
Taxes and other restrictions may apply. To redeem online, enter code TAG30 in the promo code box at checkout.
Limit one promo code per order. Valid in the U.S only. Terms are subject to change.

Can you gift-wrap my order?

Thank you for gifting Roller Rabbit!
Unfortunately, we do not have gifting options available online.
We hope to offer this service soon and will update our site accordingly.

If you would like your order to be gift wrapped, please call one of our stores to place a phone order.
Our store associates will be happy to gift wrap your order and ship it to your recipient. You can view our store locator here

How can I purchase a gift card?

We're sorry. We do not offer gift cards at this time.

What is hand block printing?

Hand block printing is a centuries old craft performed by the finest artisans in India.
This painstaking process involves the application of raw mixed paints on fabric using handmade irons or woodblocks.
Because this is all done by hand (not one machine involved) and then dried by the sun, you will find some color and printing differences between fabrics and products.
This is what gives our collection its unique charm, and makes each piece special.

What is the best way to care for my item?

Please follow the washing instructions on each individual garment.
Many of our products can be machine washed in cold water.
Please wash with mild detergent under the gentle cycle.
We recommend line drying, especially if the item has intricate embroidery, delicate tassels, or other embellishments.
We recommend using dryer or tennis balls when tumble drying our quilts and baby blankets.

Why does the item I received look different from the picture online?

Due to the handmade nature of our items, from time to time there may be slight differences in color between products pictured on our site and items you receive.
While we work hard to make sure what you see is what you get, sometimes variations happen during production and drying times.
The color shown in our product images is as close a representation we can provide.
In addition, color accuracy may differ depending on your screen settings.
If you are unsatisfied with your item, please view our Returns & Exchanges policy here.


Email is the best form of contact.
Please send your questions to:

Holiday Ordering & Shipping

This year, more than any other, we are encouraging our customers to shop early. As we are seeing across the industry and across the globe, supply chains are taxed and logistics operations are being put to the test this season. We want you to have an incredible holiday, so we encourage you to get gifting early! With that, we are here to help! Our team is ready to answer all of your questions and even help you decide on that perfect gift. Just send us a note or call us at 877-695-7655. 


Shipping Cutoff Times (Order by 1PM EST)
Personalization Orders Sunday, December 5, 2021
Ground Shipping Wednesday, December 15, 2021
Priority Shipping Friday, December 17, 2021
Express Shipping Monday, December 20, 2021


Holiday Returns

Starting November 1st, we are implementing our Holiday Return Policy both in-store and online. Anything purchased this holiday season can be requested to be returned up until  January 31st. Items must be unworn and unwashed, with the original tag still attached. If returning in-store, items must also be accompanied by the original receipt or gift receipt. We hope this makes holiday shopping a little bit easier. 



This year, more than ever, we’re grateful for your support and for being a source of your holiday gifting needs.


Between the increased safety protocols being taken by our warehouse and unprecedented holiday volume, our current shipping timeline has been extended. Our team is carefully monitoring cutoff dates with UPS to ensure your packages get to their destinations.


If your order is placed by the dates listed below, you’ll get it under the tree in time.


• Order with UPS ground shipping by 11:59pm Eastern on Monday, December 14 for delivery by December 24.

• Order with UPS 2 Day shipping by 11:59pm Eastern on Monday, December 21 for delivery by December 24.

• Order with UPS Next Day shipping by 11:59pm Eastern on Tuesday, December 22 for delivery by December 24.


If you have any shipping questions, please don’t hesitate to email us at