Say hello to Afterpay!!


Ordering & Payments

What's the status of my order?

You will receive an email as soon as your order ships (usually within 24-48 hours after placing your order).
If you do not receive a shipping confirmation, please check your spam or junk folder.

If you have an account, you may check on the status of your order by logging in to your account and selecting the "My Orders" tab.
Alternatively, you can track the progress of your order here by entering your order number and email address.

Can I change or cancel my order?

We aim to process and ship orders as quickly as possible.
As a result, we are unable to edit or cancel orders.
In any case, please email and we will do our best to assist you.

Why is an item(s) missing from my order?

We're sorry you have not received your complete order.
The item(s) may be out of stock.
Please email and provide your order number for best assistance.

Which forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay and Apple Pay.

When will I be charged?

We will perform an authorization once you place your order to confirm funds are available for your purchase.
We will collect the funds once your order ships.

Do you charge sales tax?

By law, we are required to collect sales tax on behalf of states where we have a physical presence.
Sales tax will be calculated during checkout and collected based on the shipping address.
We have stores in the following states: California, Connecticut, Florida, Georgia, New Jersey, New York, and Texas.

Why was there an error processing my order?

If you receive an error message after trying to place your order, please check the following:

Check for typos, misspellings, or extra spaces in your name, address, or zip code.
Make sure your billing name (including middle initial) and address match exactly what is on file with your bank.
Verify that your security code is correct.


Please click here for more information regarding Returns and Exchanges.

I signed up to receive 15% off my first purchase. Where is my code?

Welcome and thank you for signing up to our mailing list!
You will receive an email with a unique promo code within 5 - 10 minutes of signing up.
If you do not see an email from us, please check your spam or junk folder (or "Promotions" tab for Gmail users).

What items are excluded from promotions and discounts?

Our most popular items are not eligible for discounts due to high demand.
If an item in your cart is ineligible, the item will remain at full price.
If all of the items in your cart are ineligible, you will see a "Coupon Code is Not Valid" message.

Can I use more than one promo code on an order?

Only one promotional code may be used per order.

Do you honor price adjustments?

Current promotions are not valid on prior purchases. We apologize for the inconvenience.


30% off discount valid on the purchase of all sale items in Roller Rabbit stores and at from
May 21, 2019, 12:01am EST through May 28, 2019, 11:59pm EST. Excludes all full-priced merchandise.
Subject to stock and availability. Not valid on prior purchases or in combination with any other promotion,
discount code, coupon and/or offer. Not valid for cash or cash equivalent. Void where prohibited.
Taxes and other restrictions may apply. To redeem online, enter code TAG30 in the promo code box at checkout.
Limit one promo code per order. Valid in the U.S only. Terms are subject to change.

Can you gift-wrap my order?

Thank you for gifting Roller Rabbit!
Unfortunately, we do not have gifting options available online.
We hope to offer this service soon and will update our site accordingly.

If you would like your order to be gift wrapped, please call one of our stores to place a phone order.
Our store associates will be happy to gift wrap your order and ship it to your recipient. You can view our store locator here

How can I purchase a gift card?

We're sorry. We do not offer gift cards at this time.

What is hand block printing?

Hand block printing is a centuries old craft performed by the finest artisans in India.
This painstaking process involves the application of raw mixed paints on fabric using handmade irons or woodblocks.
Because this is all done by hand (not one machine involved) and then dried by the sun, you will find some color and printing differences between fabrics and products.
This is what gives our collection its unique charm, and makes each piece special.

What is the best way to care for my item?

Please follow the washing instructions on each individual garment.
Many of our products can be machine washed in cold water.
Please wash with mild detergent under the gentle cycle.
We recommend line drying, especially if the item has intricate embroidery, delicate tassels, or other embellishments.
We recommend using dryer or tennis balls when tumble drying our quilts and baby blankets.

Why does the item I received look different from the picture online?

Due to the handmade nature of our items, from time to time there may be slight differences in color between products pictured on our site and items you receive.
While we work hard to make sure what you see is what you get, sometimes variations happen during production and drying times.
The color shown in our product images is as close a representation we can provide.
In addition, color accuracy may differ depending on your screen settings.
If you are unsatisfied with your item, please view our Returns & Exchanges policy here.


Email is the best form of contact.
Please send your questions to:

 Frequently Asked Questions


What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.


How do I use Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.


Where can I use Afterpay?

Afterpay can only be applied to purchases made on our website.


Can I use Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard or American Express (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.


How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.


Where can I find common questions about payments?

Check out the Afterpay Payments FAQ


When will my items be delivered if I use Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Visit our shipping page for more information by clicking here.


Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on using Installments by Afterpay.


How do I return or exchange an item purchased using Afterpay?

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at


What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.


Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy which can be found at privacy-policy

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.